Pro-rata refund in your first billing cycle. If you request a refund during your first billing cycle, we will issue a pro-rata refund for the unused remainder of that cycle. You do not need to give a reason.
After the first cycle. Later requests are reviewed individually. We look at whether the service was available and working as described, and we will refund where it was not.
How to request one. Email support@mycontenttools.com from the address on the account, or call +1 480 381 8506. We handle refunds directly — you do not need to contact a payment processor. We aim to respond within two business days, and an approved refund is returned to the original payment method, typically within five to ten business days depending on your bank.
Cancelling is not the same as a refund. Cancelling stops future charges and is self-service — see our Cancellation Policy. It does not by itself refund the period you are currently in. If you want both, cancel and then request the refund.
Billing descriptor. Charges appear on your statement as MYCONTENTTOOLS. If you do not recognise a charge, contact us before disputing it with your bank — we can usually resolve it the same day.
Contact
My Content Tools, LLC
Email: support@mycontenttools.com
St. Petersburg, Florida